SSWBN – Featured Business, September 2012
Name: Paula Greally, Owner with husband, Patrick of N-Hance
Renew the woodwork in your home to its original beauty
Address: 16 Russell Trufant Road, Carver, serving the South Shore
Website: http://www.nhance.com/southshore /
Renew the Wood in Your Home, Protect the Environment
How did you come to be in this line of work?
We always wanted to own our own business. In 2008 my husband had a serious accident while working in the construction field. That was the catalyst for us to make some changes, and we took the plunge!
What are the top three things that separate you from your competition?
We offer our clients choices. With our service you can renew the life and luster in your wood, perform a color shift or choose a more dramatic, complete color change. We use proprietary products and a no-sanding process which results in no dust, no mess and no odor! Most of our jobs are completed in days, not weeks and with minimal disruption. Our service is on average one-third the cost of re-facing and one-fifth the cost of replacing!
Describe your dream/perfect/best customer.
Our best customers are both homeowners and business owners. Our service is an excellent choice for kitchen cabinets, wood floors, stairs, office floors, office furniture, restaurants, hotel furniture. The list is truly endless.
What changes are happening, or can you predict happening soon, within your industry?
We have some exciting new products coming down the pike. Our new opaque line is a fantastic new choice for wood renewal. This offers a new line of colors such as vintage white, pistachio, slate and many others. This is an amazingly affordable way to completely change the look of your kitchen. Our products are all environmentally friendly. By using our service, clients are helping the environment by renewing their wood instead of replacing it. We use "green" products so everyone is benefitting!
What do you regard as your greatest achievement in business to date?
I think our greatest achievement to date has got to be our high number of repeat customers and referrals. We are amazed that so many people go out of their way to send cards and leave messages to thank us for the work they have had done. It is so rewarding, and it certainly validates our decision to enter into this business!
What is your toughest challenge?
Our toughest challenge has got be life balance. We have two children, Maeve is 9 and Luke is 6. When we hear them playing "N-Hance" games and talking to their teddies about the benefits of using us, then we know we need to check our work life at the door! Having said that, it is so fabulous to be a business partner with someone you know inside out, whom you can trust impeccably, and to know that your goals are identical. Board meetings in our PJs late at night or early in the morning are very convenient also!
What is something that members may be surprised to learn about you?
I was a highly competitive sailor when I was younger, winning many competitions. I was the first woman to win the Nationals in Ireland.
Do you want you and your business to be featured in this column? It is a great way for people to get to "know" you on a whole different level! Call Katie at 781-696-9901 for more information!